Tour Packages India
Terms & Conditions

The website www.freezemytrip.com is owned by FREEZE MY TRIP Private Limited. For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems.For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems.The term "We", "Us", "Our" shall mean. When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.  

 

Introduction:

 

The Privacy Policy covers the practices for handling and securing your Personal Information by Freezemytrip pvt ltd.

 

This Privacy Policy is applicable to persons who purchase any product or services from Freezemytrip pvt ltd through any Sales Channel of Freezemytrip pvt ltd (like website, mobile site, mobile app & offline channels including call centres and retail offices). This Privacy Policy also applies to persons who visit the Freezemytrip pvt ltd’s offices or Sales Channels.

 

As a user or customer of Freezemytrip pvt ltd, the person agrees with this Privacy Policy and the terms and conditions mentioned herein.

 

This privacy statement does not apply to the websites, mobile sites and mobile apps of our other third parties, even if their websites are linked to Freezemytrip pvt ltd Website. We recommend you review the privacy statements of the other parties with whom you interact.

 

What Personal Information we collect from you and how we use it?

 

‘Personal Information’ means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email address, information about the travel, bookings, passengers, frequent traveller / flier numbers, and any and all details that may be necessary from the customer.

 

When browsing our Website, you are not required to provide any Personal Information unless and until you choose to make a purchase.

 

What other information should I know about my privacy?

 

Website, mobile site and mobile app contain links to other websites. Please note that when you click on one of these links, you are entering another website for which Freezemytrip pvt ltd has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy. Of course, you are solely responsible for maintaining the secrecy of your passwords, and your membership account information. Please be very careful, responsible, and alert with this information, especially whenever you're online.

 

In addition to the circumstances described above, Freezemytrip pvt ltd may disclose the member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Freezemytrip pvt ltd or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if Freezemytrip pvt ltd or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.

 

We review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version.

 

You may always submit concerns regarding this Privacy Policy via email to freezemytrip@gmail.com. Freezemytrip pvt ltd will respond to all reasonable concerns or inquiries.

 

Cancel and Exchange

Most of our airline tickets are 100% non-refundable. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. When you are ready to make your new booking and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties and any applicable Freezemytrip pvt ltd post-ticketing fees. All such changes are governed by each airlines' fare rules, policies and procedures, which are not under our control.
 

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors. 
 

As per our “Compassion Exception Policy”, customers who are senior citizens, in the military or physically impaired, have been affected by natural disasters, or are terminally ill can get a waiver on all or a portion of the Freezemytrip pvt ltd fees. Please review our Compassion Exception Policy in detail.

 

 

Cancel and Refund

Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:

·         you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;

 

·         you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and

 

·         we are able to secure waivers from suppliers to process this requested cancellation and refund.

 

We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 10-14 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Freezemytrip pvt ltd will charge a post-ticketing services fee, as applicable. All refund fees are charged on per ticket per person basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request , but not our booking fees for the original travel reservation or booking.

 

Cancellation Password – For you security, when requesting Freezemytrip pvt ltd to cancel a booking on your behalf, our agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking was created.


Please communicate the Cancellation Password to our agents when asked, in order to complete your cancellation request. Depending on your booking, you may complete your cancellation via the link provided in the email we will send in response to your request.
 

If you cannot access your email and/or communicate your Cancellation Password, we may not be able to process your request for cancellation.
 

The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired before we were able to process your request please call us back to obtain a new Cancellation Password.

 

 

International Packages

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